The Sheffield web development company Futurate has published a couple of worthwhile Whitepapers:
- Web accessibility for web managers pt 1 [273 kB PDF], which is part one of a two part document outlining some of the key facts related to web accessibility;
- Five tips to help you stay focused on your customers in the ‘Web 2.0’ age [240 kB PDF], about the steps to take during website planning to ensure that the use ‘Web 2.0’ type technologies, is "balanced against the need to stay customer focused".
Futurate has also started a blog, and more posts like Is poor usability Google's achilles heal? will begin to get it more readers, even if the answer to that particular question is probably "no, not exactly".