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Seb - I particularly like your point at the end about (what I would call) the costs of innovation in the ICT infrastructure. Although we mainly focus on corporate learning, I think this is a very valid concept in that market too.


I think the issues you identify around change are important. More broadly I think that teachers and senior leaders in BSF schools will need to accomodate themselves to an unfamiliar environment where they no longer own the infrastructure and services they use. Unless the SLAs tackle change management to enable relatively short lead times on changes like software installation, schools will find they can't adapt as quickly as they used to. There might also be some benefits. School leadership teams will be forced to think more carefully about their future ICT requirements so that change requests are submitted well ahead of the time they are needed. My experience is that some management teams have been cushioned from their poor forward planning by technical teams who work to achieve changes under very tight deadlines.

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